Not on here @Chloe43 as this is a customer community, and we have no access to your (or anyone else's) account.
If you have just manually paid a bill it can take a couple of days for the payment to process and the system to correct itself.
Your best bet is to speak to the Payment Management team - their direct number is 0800 902 0217
Their opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Once this is sorted it might be an idea to set up a direct debit so this doesn't happen again - Guide: How to Pay Your Bill (Contract)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
