Solved: Re: Billed for non disconnected call

Anonymous · ‎15-12-2015

My wife and I are both on o2 and she called me in ASDA (she works there and I was in the store to pick her up)

My phone log shows the call lasted 1 minute and 9 seconds. O2 decided is lasted 2 hours and 9 minutes and billed me for £26.00 ! Spoke to them and got an offer of 50% of the call. Rubbish customer service!

My wife and I have been loyal customers for many many years. Oh well I guess we are moving to a new provider as soon as our contracts are up.

MI5 · ‎15-12-2015

Call them back and remind them o2 have a system in place that automatically disconnects calls after 6 seconds of either party hanging up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-12-2015

Call them back and remind them o2 have a system in place that automatically disconnects calls after 6 seconds of either party hanging up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Curr946 · ‎15-12-2015

*Should

Current Phone: Sony Xperia XZ Premium

MI5 · ‎15-12-2015

Yeah, Ofcom ruling tho......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Billed for non disconnected call

How to close an account!

My bill

Charges for roaming

Need a CREDIT (not DEBIT) card to disable parent c...

Contact!