Are you on a refresh deal @Orlalupari ? Or did you take out a contract with a 3rd party (affordable mobiles for instance)?
Refresh comes out as two payments - one for the phone and another for the airtime, so it might be that.
More information is in the guide below:
Guide: How does O2 Refresh work?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
