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Emmanuel
Level 1: Joiner
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I would like to pay but my phone is locked 

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Enlli
Level 69: Guiding Light
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Guide: How to Pay Your Bill (Airtime & Device Plans) 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
Level 94: Supreme
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You can use Skype to phone the freephone number

Guide: A Guide to Skype 

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

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