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Bill

Destiny
Level 1: Joiner
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Hi, I paid my bill for last month over the phone whilst doing this I changed my bill date to the 11th but I’ve had a text to say that my bill is overdue and that my calls will be diverted if the bill is not paid by the 5th of September
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Destiny 

Did you ask customer services to change your bill date? You can only do this via them

Guide: How to find help & contact O2 

It would be the next bill date where it would be active.

You need to contact them anyway and explain your bill date was changed when you phoned.

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Destiny 

Did you ask customer services to change your bill date? You can only do this via them

Guide: How to find help & contact O2 

It would be the next bill date where it would be active.

You need to contact them anyway and explain your bill date was changed when you phoned.

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
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EmilieT
Former Staff
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Good morning @Destiny, how are you getting on with this? If you need more help, please do come back and let us know slight_smile

 

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