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Z12333 · ‎01-05-2024

I paid my bill and it’s not letting me use data or call or text please help I spoke to someone yesterday they said it take 24 hours it’s been 24 hours please help

MI5 · ‎01-05-2024

@Z12333

Reboot your phone.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎01-05-2024

If your bill was overdue and o2's system cuts you off @Z12333 it can take up to 72 hours for the payment to clear and the system to turn you back on.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎01-05-2024

Well usually 48 hours at most.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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