Best contact payments, the app can be flakey
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Consider setting up a Direct Debit and save yourself hassle and the danger of a missed payment
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
