This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Bill

Billed
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-06-2020 12:18

on ‎06-06-2020 12:18

Why am I being billed already when I’ve not received my SIM card yet?
Message 1 of 3
482 Views
0 Kudos
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 128026 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎06-06-2020 12:21

on ‎06-06-2020 12:21

Hi @Billed 

Check with O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
477 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎06-06-2020 13:46

on ‎06-06-2020 13:46

@Billed 

Your account is generated when the SIM or device is dispatched and your bill starts then. 

Customer service will refund you to the point you receive your order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
446 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top