Bill

[Chloecoates000]

Hi I’m contacting as Iv been told I’m been cut off because of a overdue on Balance but i rang up to let yous know I’m struggling atm and I’ll pay double next month can you make sure I don’t get cut off

[pgn]

You need to call O2, @Chloecoates000. 

Numbers in this Guide: Coronavirus Community Help and Support. Use Skype if you can, or call the number 0800 587 4005. Pick any of the options to get onto the queue, then wait for an agent to pick up your query. 

Good luck. 

[Bambino]

@Chloecoates000 

Try contacting the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am