cancel
Showing results for 
Search instead for 
Did you mean: 

Bill

Lauren1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello all,
I recently spoke to 02 as some company without me knowing signed me up to a subscription. O2 gave me an email and phone number to contact them to try get a refund. Unfortunately the company has ignored me and I’ve now been charged. Does anyone know if there’s anything I can do?
Message 1 of 3
503 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TallTrees
Level 49: Rootin' Tootin' 
  • 10652 Posts
  • 118 Topics
  • 344 Solutions
Registered:

Hello @Lauren1 

It may be that you are a victim of a scam follow the advice

https://community.o2.co.uk/t5/How-to-Guides/bg-p/How-To-Guides



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 3
497 Views
2 REPLIES 2

TallTrees
Level 49: Rootin' Tootin' 
  • 10652 Posts
  • 118 Topics
  • 344 Solutions
Registered:

Hello @Lauren1 

It may be that you are a victim of a scam follow the advice

https://community.o2.co.uk/t5/How-to-Guides/bg-p/How-To-Guides



HAPPINESS IS BEE SHAPED

Message 2 of 3
498 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Lauren1 

Some links here to help you:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

https://payforitsucks.co.uk/

 

You also need to ask customer services to place a direct to bill block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
482 Views