Solved: Bill to mobile not working

MikeF · ‎25-03-2025

I have called and used the live chat about this several times as apple are saying that my limit has been reached, o2 say it hasn't but I am still unable to use this very useful service. A previous advisor said there looked to be a fault and logged something somewhere but there is no record of this and the call centre are absolutely clueless. Has anybody else had this issue before?

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MI5 · ‎25-03-2025

@MikeF

O2 has limited everyone to £20 per billing cycle.

No one knows why and no one can fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-03-2025

@MikeF

O2 has limited everyone to £20 per billing cycle.

No one knows why and no one can fix it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MikeF · ‎25-03-2025

Good grief! and nobody at the contact centre knew this which does not surprise me.

Thank you

MI5 · ‎25-03-2025

Me neither @MikeF 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎25-03-2025

@MikeF

You might want to remove the Photo as it has your full name and address on show

Its completely FUBAR'd from my experience, as I always paid for Youtube Premium via Bill to Mobile, but it failed last month so had to pay by card, and this month it failed again with £0 spent.

I have given up on this Customer Experience update that means its FUBAR'd and no longer works. and CS just spout lies and BS so like many have given up..

Ops post flagged

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

jonsie · ‎25-03-2025

Nothing shocks any more with customer service.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎25-03-2025

Really getting worse by the day!!

Veritas Numquam Perit

Enlli · ‎25-03-2025

Where is the £1 million a day going?

I can guess

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎25-03-2025

It's certainly not going on improving coverage or customer service

We've said before that O2 need a massive cash investment or selling off

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-03-2025

@Enlli wrote:
Where is the £1 million a day going?
I can guess

Shareholders pockets.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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