Solved: Bill sent to wrong email address

JimT · ‎05-05-2020

A number of months ago I changed the email address on my O2 account.

On checking in MyO2, the change appears to have been correctly carried out but I am still receiving monthly billing information at the old email address.

I have tried repeatedly to correct this issued using the My)2 online system but failed. I also cannot contact anyone at the moment at O2 using my phone nor can I find and email address to send the issue to.

Any ideas as to how I can resolve this issue?

MI5 · ‎05-05-2020

@JimT

All numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-05-2020

@JimT

All numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-05-2020

As long as your email address is showing correctly in My O2 then that is where the emails should be going

Sign in and check.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

KnutsfordGeorge · ‎23-08-2020

Hi Jim

I'm having the same problem, how did you fix it?

George

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