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kita05 · ‎15-06-2020

my bill is in credit and I've tried to contact 02 to get it refunded its from a deposit I made upfront, I've tried to call but there's no way in getting through to anybody and live help.hasnt worked for months, does anyone know how I can get through to them?

MI5 · ‎15-06-2020

@kita05

All numbers here Guide: Coronavirus Community Help and Support

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-06-2020

@kita05

All numbers here Guide: Coronavirus Community Help and Support

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

kita05 · ‎15-06-2020

Thank you for the reply will give it a try.

MI5 · ‎15-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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