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Bill problem

GillMacD
Level 1: Joiner
  • 1 Posts
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Registered:

I swapped to an O2 sim only deal on 17 Jan for £10 per month.  Since then I paid £23 for Jan, minus £2.99 for Feb, £7.01 for March and then £11.17 for April and May.  Is this right??   Can’t see I’ve paid £10 yet !! 

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gmarkj
Level 59: Quartermaster
  • 8908 Posts
  • 90 Topics
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Registered:

Have you checked the bill to see what the additional charges were @GillMacD ?
There are some guides that might help below.

This will help get you to the page(s) that will show what the charges are:

Guide: How do I get to the 'Download Bill' page? 

This will help if you are getting charges you don't expect:

Guide: Tips to avoid unexpected charges on your bill 

This will help if you want to use the app instead of the web pages:

Guide: My O2 - Bills section 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 67: Unsung hero
  • 5600 Posts
  • 32 Topics
  • 1801 Solutions
Registered:

@GillMacD 

 

Your latest bill will be the correct price as it will include the Annual Price increase as per you terms and conditions which is applied in April each year

 

www.o2.co.uk/prices 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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gmarkj
Level 59: Quartermaster
  • 8908 Posts
  • 90 Topics
  • 699 Solutions
Registered:

Have you checked the bill to see what the additional charges were @GillMacD ?
There are some guides that might help below.

This will help get you to the page(s) that will show what the charges are:

Guide: How do I get to the 'Download Bill' page? 

This will help if you are getting charges you don't expect:

Guide: Tips to avoid unexpected charges on your bill 

This will help if you want to use the app instead of the web pages:

Guide: My O2 - Bills section 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
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