Solved: Bill payment

Kingabz · ‎02-02-2023

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

madasaf1sh · ‎02-02-2023

@Kingabz

I would give the Payment Management Team a call on 0800 902 0217 as 3d Secure can be flakey at times and so can o2's payment gateways..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

madasaf1sh · ‎02-02-2023

@Kingabz

I would give the Payment Management Team a call on 0800 902 0217 as 3d Secure can be flakey at times and so can o2's payment gateways..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎02-02-2023

@Kingabz

Set up a direct debit too which will avoid such issues in the future.

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Bill payment

Number Transfer from O2 PAYG to a new O2 Pay Month...

Cancelled monthly contract sim the day it arrived ...

lost phone

Refund

My order