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Kingabz · ‎02-02-2023

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

madasaf1sh · ‎02-02-2023

@Kingabz

I would give the Payment Management Team a call on 0800 902 0217 as 3d Secure can be flakey at times and so can o2's payment gateways..

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎02-02-2023

@Kingabz

I would give the Payment Management Team a call on 0800 902 0217 as 3d Secure can be flakey at times and so can o2's payment gateways..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎02-02-2023

@Kingabz

Set up a direct debit too which will avoid such issues in the future.

Guide: How to Pay Your Bill (Contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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