Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎04-07-2019
Accepted Solution

Bill paid if full, still stated as outstanding!

I paid my bill in full via phone as it was overdue, the automated payment line informed me it will all switch back on in 10 minutes.
My bill via phone and My02 app shows its outstanding asif i’ve not paid.
Please help
Highlighted
Posts: 101,921
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: Bill paid if full, still stated as outstanding!

@AprilMae 

It can take up to 24 hours sometimes but will probably update around midnight. 

If not call customer service on 202 in the morning. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Bill paid if full, still stated as outstanding!

Good morning @AprilMae, I hope everything has now updated to reflect your latest payments, but in case you need some more help please do let us know Smiley Happy

 

Have a lovely day sun

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature