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Level 1: Joiner
Posts: 1
Registered: ‎28-08-2019
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Giving notice for end of contract

Hi I am coming to the end of my contract in October. Do I need to give notice in order for my contract to end when it’s supposed to? If so how do I go about this? Thanks
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Posts: 108,670
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Registered: ‎04-04-2012

Re: Giving notice for end of contract

@Rebecca95 

All explained here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Giving notice for end of contract

@Rebecca95 

 

When you are at the end of your minimum term it'll convert to a rolling 30 day contract, if you are happy there's no action required.

 

You can select another tariff if you like which you can get on a 12 month or 30 day contract unless of course you want a new phone on Pay Monthly then it's another minimum term.

 

If you want to go elswhere and take your number, text PAC to 65075, get your new SIM up and running and give the provider the code, once the transfer has taken place your final bill will be triggered.

 

If you don't want your number but you want to move, text STAC to 75075, give this to the new provider and they'll sort the cancellation for you.

 

You can also switch to PAYG if you wish but you'll need to speak to customer services to do this https://www.o2.co.uk/contactus but it's best to phone them.