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Bill paid 4 days ago still saying overdue.

filthyhollow
Level 1: Joiner
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So regrettably I missed one of my payments and had to wait til I got paid again to get up to date with my bills. So, on Monday I paid the bill that was overdue as well as next months bill. My device plan says paid while my airtime plan still says overdue (it’s now Friday). I called them up on Tuesday asking what’s happening and they said it’s not updated in the system so they turned my data and calls back on and said it should be updated by wednesday. Still not updated and says overdue. The money definitely came out of my bank and the airtime bill was actually paid before my device plan. Quite confused to say the least 

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MI5
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Hey @filthyhollow 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Hey @filthyhollow 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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anticpated
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The payment system takes a while to catch up. If your bank transactions shows payment on a  certain  date then that is proof enough to argue that you have.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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Bambino
Level 73: Relic 
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@filthyhollow Just a suggestion, if you want to avoid issues like this in the future, consider setting up a Direct Debit.

I DO NOT WORK FOR O2



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