About my payments

[Sal3]

I spoken to someone about my phone bill and said make payments on tenth my phones been cut off again 

[Sal3]

Which was agreed wen I spoken to someone from o2services

[Sal3]

Can some call me urgent pls as I can’t get through to o2 services [Personal details removed]

[Cleoriff · Accepted solution]

@Sal3 

No one will call you from here. 

You need to speak to the Payment Management Team on 0800 902 0217.

You can use Skype to call.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[Bambino]

@Sal3 Just to add to the good advice from @Cleoriff, if you want to use Skype to call, here's how:

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823