Bill not showing as paid

[Christine9]

I have paid my bill, its showing as having gone through and been taken from my credit card but is still showing as overdue on my account. Do I need to ring O2 or should I just give it time? I usually recieve a payment email but haven't yet

[Bambino · Accepted solution]

@Christine9 It may have something to do with the new billing system. If you're concerned, speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Kall08]

Hi , I am having the same issue. Can I ask how did you get this fixed? 

[pgn]

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@Kall08 wrote:

Hi , I am having the same issue. Can I ask how did you get this fixed? 

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It may be the move of accoints to a new billing system within O2, called 360, @Kall08: 

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

The discrepancy may resolve itself in 24 to 48 hours, if 360 is the culprit for the discrepancy.

Otherwise, the help you need has to come from O2, as called out in this reply here:

https://community.o2.co.uk/t5/Pay-Monthly/Bill-not-showing-as-paid/m-p/1596712/highlight/true#M25325...