cancel
Showing results for 
Search instead for 
Did you mean: 

Bill charges

Sm22
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I need to find out why I have been continuously charged by google play on my bill. I have never made these purchases myself. This is every month and is going on months. I need this rectified, refunded and completely removed from my contracted bill as soon as possible.

Message 1 of 3
101 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Sm22 

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
68 Views
2 REPLIES 2

TallTrees
Level 43: Bright Spark
  • 8308 Posts
  • 77 Topics
  • 203 Solutions
Registered:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Hi there @Sm22 

Welcome to the o2 Community forum 

It is likely that you have fallen victim to a scam, see guide for advice, read through carefully. 

Good luck and best wishes 



HAPPINESS IS BEE SHAPED

Message 2 of 3
96 Views

MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Sm22 

O2 will just pass on the charges from Google.

You need to contact Google to find out what they are billing you for.

Could it be a recurring subscription for something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
69 Views