Biling

[Wolak]

Hi,

I would like to inform you that my bill has been paid, and I don't understand why I keep receiving emails stating that it is still due. Please look into this matter.

Thank you.

[pgn]

This is not O2, but a customer forum, @Wolak - contact O2, all the ways in here: Guide: How to find help & contact O2 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[MI5]

@Wolak 

It can take at least 48 hours to update and could be longer over a weekend.

[Oxonian]

You can avoid future problems @Wolak by setting up a direct debit in favour of O2 :-

Guide: How to Pay Your Bill (Airtime & Device Plans)