This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Being charged for texts I didn't send

Anonymous
Not applicable

on ‎04-10-2012 01:05

on ‎04-10-2012 01:05

I have been with O2 on contract since May, I'm totally fed up, I get charged outside my allowance for texts I  did not send. Every month there's a charge on my bill outside my normal allowance.

I hardly use my phone as I am currently housebound.

I have been yet again this month been charged outside my normal allowance for a media message supposedly sent on Tuesday to a  O2 landline number ending in 1234, this appeared on my last bill too. I never send media messages,if it has to be a long text, I send several short ones.

I did not send this text at 14.21 on October 2nd, how could I be washing my hair and using phone at the same time, totally out of order. Also I have been told that O2 charge 29p just to send a smiley ?? How ridiculous again.  I feel like throwing my Blackberry to the back of the drawer and using my spare one on PAYG with Orange. I shall not be renewing my contract in 18 months time with O2. Infuriating .

Message 1 of 14
7,541 Views
0 Kudos
13 REPLIES 13

MI5
Level 94: Supreme
In response to Anonymous
  • 152254 Posts
  • 651 Topics
  • 29032 Solutions
Registered:

on ‎06-10-2012 17:38

on ‎06-10-2012 17:38

Personally I would go direct to Blackberry. At least if they give your phone a clean bill of health you go go all guns blazing for O2 wink
http://uk.blackberry.com/support/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 14
1,669 Views
0 Kudos

perksie
Level 69: Guiding Light
In response to Anonymous
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

‎06-10-2012 23:30 - edited ‎06-10-2012 23:43

‎06-10-2012 23:30 - edited ‎06-10-2012 23:43

@Anonymous wrote:

Just been on chat with 02, was told it's not possible to send a text to an e mail address.

Yes it is, I've just done it by forwarding a text from my phone and using an email address instead of a number, O2 are wrong on this.

 

It was converted to an MMS and delivered as a normal text, but on my phone it was marked as a Multimedia message.

 

It was also copied and delivered as an email, but I suspect that only happened because I use O2 Email to Mobile.

 

I'm not saying this is what has happened in your case but it is possible.

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 12 of 14
1,659 Views
0 Kudos

Anonymous
Not applicable
In response to perksie

on ‎07-10-2012 01:10

on ‎07-10-2012 01:10

Thanks for your input, BUT it wasn't possible since I do not forward texts to e mail addresses.

Message 13 of 14
1,647 Views
0 Kudos

Anonymous
Not applicable

on ‎12-05-2013 19:45

on ‎12-05-2013 19:45

I have been charged on 3 different months for txt messages to international numbers twice to one and once to another middle txt was after I had phone for aprox 20 mins o2 investigated & said I SENTwhich I did not it has happened since I have had sony xperia u once twice on xperia z @ 20p inc vat it mounts anyone else have same prob CHECK YOUR BILLS
Message 14 of 14
1,460 Views
0 Kudos
Top Kudoed Authors
View All
Top