24-11-2016 23:04 - edited 24-11-2016 23:04
24-11-2016 23:04 - edited 24-11-2016 23:04
Hi
I recently enabled the data option on my stepmothers smartphone. She is on an old "Online simplicity 10 12 month" package which I thought meant 300 minutes, unltd txts and 100mb data allowance. However for the past 2 months she's been charged £40+ per month rather than the usual £11.
I can see from the online bill breakdown that the additional charges are for data @ 85p/day. Can someone please explain why she's being charged for data when as far as I can see it's included in her allowances? After looking in to it a bit more thoroughly it may appear that she has an limit of 100mb data/day but that this isn't included in her allowance, which seems a bit disingenuous when looking at the below.
Your help is appreciated.
Solved! Go to Solution.
on 25-11-2016 06:37
on 25-11-2016 06:37
on 24-11-2016 23:18
on 24-11-2016 23:18
There will be the inclusive allowance but with smartphones these days 100mb won't last the week so the web daily £1 would come into effect taking that amount every 24 hours
on 24-11-2016 23:26
I would accept that had she gone over the 100MB allowance, however the charges show less than 1MB usage for each individual day and this is no surprise as all she uses is WhatsApp (I've disabled Play store updates over mobile data etc).
on 24-11-2016 23:30
Yes but the web daily is a £1 a day if mobile data is switched on so I'd advise turning mobile data off then she won't be charged
on 25-11-2016 00:09
So there is no inclusive 100MB allowance on this package, is that what you're saying?
on 25-11-2016 00:31
There will be if it is included in the tariff but once the 100mb is used then they will charge you each day for data usage. You can either buy bolt on's or change the tariff once a month through myo2
on 25-11-2016 06:37
on 25-11-2016 06:37
on 29-01-2018 10:41
Being charged for data as well when I have a monthly free allowance of 100mb per month
on 29-01-2018 10:52