Solved: phone goes straight to answer phone

Anonymous · ‎26-01-2018

My samsung s6 is going straight to answer phone. Any ideas?

Airplane mode is off. Blue tooth is off.

MI5 · ‎26-01-2018

Additional voicemail help here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-01-2018

Dial ##002# to cancel all diverts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-01-2018

Additional voicemail help here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-01-2018

Are you able to make calls and send/receive texts?

Try cleaning your sim card and rebooting the phone.. Also check your postcode here:

http://status.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎29-01-2018

Hey @Anonymous did the above advice help you with your voicemail issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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