Banstead SM7 Signal

[Anonymous]

Hi,

I have just moved to the area, and there has been a noticeable drop in the quality of my signal since I moved here - with frequent dropped calls. I never have more than 2 bars of signal, and often very limited internet.

It only seems to be within 20 metres either side of my house (including inside) - beyond this, the signal improves.

Can you confirm if this is a known issue (no mention of it when i looked on your service status page) - my full post code is SM7 2QE.

Many thanks,

Chris Storey.

[Anonymous · Accepted solution]

Hi and welcome to the forum.
On checking again for you ->

Live results for SM7 2QE, London, London

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 21:00 (refreshed hourly). Recent faults might not show yet.


Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Good indoors and outdoors. Good for mobile broadband.


http://status.o2.co.uk

Check the planned maintenance tab at the bottom of the service status.

Also O2 is experiencing Mast congestion through it's network improvement programme so you could download the my network app to report your masts.

Help thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Edit / spelling.

[MI5]

Every network has blackspots - it may be that you are just unlucky with the location of your property or that something is blocking the signal....

[Anonymous]

This is a good explanation self help thread about indoor coverage

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma...

If on contract and have wifi you could use o2's Tugo App.

[MI5]

As it is outside where you are losing coverage too you can check the mast location nearest to you here and check if there are any obstructions between you and the mast....
http://sitefinder.ofcom.org.uk/search

Edit: O2's mast is site number 5285 and is located Just off Banstead Road by the Railway Station.

[Anonymous]

Hi all  - thanks for the help, this is very informative.

The short row of houses we live in, have similar issues with the other big networks too - who have masts in the same area as the O2 mast. There must be something wrong in that area, something blocking the signal.

I have raised the issues through the Ofcom website ... will see if anything happens.

[MI5]

Let us know if you get any response please?

[Anonymous]

Good luck. 😄