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Balance

Sue19
Level 1: Joiner
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Why is my balance £77 when I am on a £10 month rolling plan?

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jonsie
Level 94: Supreme
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This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

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jonsie
Level 94: Supreme
  • 94984 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

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Breanna
Former Staff
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Were you able to take a look at this in My O2 or get in touch with customer service @Sue19?

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