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Where are my invoices Bills to download? used to be so simple know it causes extra stress ??

Fee1872
Level 1: Joiner
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Can someone point me in the right direction to download my Invoices / bills. it just keeps going round it circles on My 02. It driving me crazy and I cant keep contacting customer services everytime I wish to see this information.   i dont habve the added time to go round in circles hunting for this information that you used to get so quickly

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Enlli
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On the new system, from the Home page scroll down and click View bill 

Screenshot_20230321_105927_Chrome.jpg

 From there you can download a pdf copy of your bill.

Screenshot_20230321_105952_Chrome.jpg

 There is a facility to do the same with previous bills

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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MI5
Level 94: Supreme
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@Fee1872 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: My O2 App 

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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If the guide below doesn't help @Fee1872 you might be on the new o2 system 360.

Guide: How do I get to the 'Download Bill' page? 

If you are on the new system then I'm not too sure...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Breanna
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Were you able to find it with the guide above @Fee1872?

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Enlli
Level 68: Extraordinaire
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On the new system, from the Home page scroll down and click View bill 

Screenshot_20230321_105927_Chrome.jpg

 From there you can download a pdf copy of your bill.

Screenshot_20230321_105952_Chrome.jpg

 There is a facility to do the same with previous bills

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 5
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