cancel
Showing results for 
Search instead for 
Did you mean: 

Where are my invoices Bills to download? used to be so simple know it causes extra stress ??

Fee1872
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can someone point me in the right direction to download my Invoices / bills. it just keeps going round it circles on My 02. It driving me crazy and I cant keep contacting customer services everytime I wish to see this information.   i dont habve the added time to go round in circles hunting for this information that you used to get so quickly

Message 1 of 5
695 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 65: Ultra-cool
  • 6608 Posts
  • 49 Topics
  • 1488 Solutions
Registered:

On the new system, from the Home page scroll down and click View bill 

Screenshot_20230321_105927_Chrome.jpg

 From there you can download a pdf copy of your bill.

Screenshot_20230321_105952_Chrome.jpg

 There is a facility to do the same with previous bills

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 5 of 5
582 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 144410 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

@Fee1872 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: My O2 App 

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
690 Views

gmarkj
Level 66: Unequalled
  • 12073 Posts
  • 94 Topics
  • 1124 Solutions
Registered:

If the guide below doesn't help @Fee1872 you might be on the new o2 system 360.

Guide: How do I get to the 'Download Bill' page? 

If you are on the new system then I'm not too sure...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 5
684 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

Were you able to find it with the guide above @Fee1872?

Message 4 of 5
587 Views

Enlli
Level 65: Ultra-cool
  • 6608 Posts
  • 49 Topics
  • 1488 Solutions
Registered:

On the new system, from the Home page scroll down and click View bill 

Screenshot_20230321_105927_Chrome.jpg

 From there you can download a pdf copy of your bill.

Screenshot_20230321_105952_Chrome.jpg

 There is a facility to do the same with previous bills

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 5
583 Views