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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2017
Accepted Solution

Balance left to pay off the contract (not refresh)

Hi, I was wondering how many days after I pay last month's bill will the balance left to pay(if I'd want to upgrade now, which I do) go down? Because I've seen it goes down each month after I pay the bill...but so far this time it didn't and I want to go next week to upgrade and get a new phone but I don't want to pay £678 to close this contract when I actually should pay about £45 less.
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Posts: 105,694
Topics: 554
Solutions: 13,885
Registered: ‎04-04-2012

Re: Balance left to pay off the contract (not refresh)

2 weeks after in your MyO2 when your next bill is generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2017

Re: Balance left to pay off the contract (not refresh)

So if I want to upgrade before those 2 weeks passed I have to pay them the bill I already paid....nice memes O2...nice memes
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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2017

Re: Balance left to pay off the contract (not refresh)

[ Edited ]

Nvm...scrap that...tired after 10 hours of work...i just did the math and it works out their way...they take the money off the balance when they hand me the bill not when I actually paid it, got it now....but if you happen to know...if I go let's say tomorrow and pay off the contract...will I have to pay the bill that should come next...if it will come at all?

Highlighted
Posts: 105,694
Topics: 554
Solutions: 13,885
Registered: ‎04-04-2012

Re: Balance left to pay off the contract (not refresh)

If you pay it off tomorrow there won't be a next bill.
You pay the remaining balance after the last bill was paid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)