Balance Disappearing

[Anonymous]

This has been mentioned before on the forum but can't see anything that answers it for me.

Yesterday morning I topped up my LG phone by £10 - giving me just over £11 balance. 

I did not use the phone all day - no texts, no calls.

I accidentially left it on overnight.

This morning find my balance has shrunk to £6.

Any ideas?

Thanks

[Anonymous · Accepted solution]

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@Anonymous wrote:

This has been mentioned before on the forum but can't see anything that answers it for me.

Yesterday morning I topped up my LG phone by £10 - giving me just over £11 balance. 

I did not use the phone all day - no texts, no calls.

I accidentially left it on overnight.

This morning find my balance has shrunk to £6.

Any ideas?

Thanks

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Hi,

Plese contact 02 Customer Services by telephoning them on 4445 {PAYG }from your mobile phone so they can breakdown what you have been charged for.

If its an error they will most likely re instate the lost credit.

Ensure you have a data package if you have a smartphone.

Please would you update your thread once you find out to show it as resolved.

[jonsie]

If it's a smartphone it's possible that apps are updating in the background. Do you have mobile/cellular data switched off?

[Anonymous]

If it was data surely it should have only used £1

[Anonymous]

Data on payg is £1 a day so that can't be it as was said £6 possibly accidentally rang someone & fell asleep

[Anonymous]

Had online chat with O2 customer service and sorted this out in a few minutes. Turned out to be a relatively simple problem in the end and largely my fault!

[perksie]

It would still help to know what happened as it might help someone else.