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Bad and false sales

Anonymous
Not applicable
Got a phone call from O2 saying I could have another phone, I explained I was just building up bad credit and had only been with 02 a month, the sales advisor said no problem because I already have an account, so asked if I could have a iPhone 6 for my son. After hour on phone got told i could have an iPhone 6s 50.00. A month on refresher. Then said I could have an iPhone 6 43.00 but had to have 2 yr contract, anyway after all the promises I got told i needed to pay 300.00 upfront as for credit check after jus being told i didn't need to pay anything, complained online and even have the screenshots as proof as a promise I would get phone I wanted for my son and the way I was treated was not the way O2 do it etc, 'you will definitely have a phone with no deposit that you want for your son" guess what they wanted to do another credit check which would of been same, then the ombudsman thought I was not happy because of credit check, i said I was honest at beginning, the fact your sales people are promising phones without giving the subject to credit check is diabolical and promising me a phone I wish because the advisor has put it in my notes that they said I could have phone is bad salesmanship, ombudsman offered me £20.00 off next bill didnt even acknowledge screenshots and said my views will be sent to right department, am absolutely disgusted and putting me off staying with O2 after contract has finished
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adamtemp64
Level 66: Unequalled
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Follow the complaint process here 

http://www.o2.co.uk/how-to-complain

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
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P.s. Who was the ombudsman you reference above as they are external to o2 and do not deal with consumers until the case is 8 weeks old as per my link above

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
Level 94: Supreme
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An Ombudsman cannot offer you money as they are independent and have no connection to any network. 

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MI5
Level 94: Supreme
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It was the o2 CRS who offered you the money.
You haven't got as far as the Ombudsman yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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