Bad Signal

[Young2]

I want to raise a concern regarding the coverage at my new house. I am currently having to use my device outside because there is no coverage inside the house. I pay a high premium every month, I am not paying £664.00 to end the contract on the basis of your poor coverage. Can you assist with this as a matter of urgency please as I use my mobile network daily for work. 

Regards, 

Paige Young. 

[TallTrees]

Hello @Young2 

Welcome to the o2 Community forum 

We are a customer based help therefore do not have access to network issues however we do have guides which may help if not you need to contact o2 customer services 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

or you can call 202 from your o2 phone

[jonsie]

O2 will merely say that it isn't their fault you moved to an address with inadequate coverage

Obviously O2 will need to build new masts in these areas but that is not always possible with finding a site and are limited to all sorts of building regulations so not always easy to accomplish

I have to say though that O2 is very poor in so many areas, too many customers on too many masts throughout the UK

All covered unfortunately in their t&c's

[Oxonian]

@Young2 

As @jonsie says, no network will guarantee you a signal. 

I suggest that you check the coverage maps for your new house and consider getting one or two PAYG SIMs to test alternative networks. 

You can argue with O2 about money in due course, but your initial priority has got to be to find a reliable service so that you can work.  

[Enlli]

If you have broadband in your new house then you need to get O2 to activate WiFi Calling on your account 

Once activated and set on your phone you will be able to make calls inside

https://www.o2.co.uk/connectivity/wifi-and-4g-calling