Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Signal.

Dose anyone know why my signal has been weak for over a month now as the signal bars only been going up to two bars when they use to go up to more then two bars?

Resolved! Late bill

hi guys, does anybody know how can I contact o2 to pay my late bill, my number is not active anymore cause I don’t use it long time, just paying the device I tried to call them many times, different numbers. They didn’t answer

Resolved! Keep old number

I saw an O2 SIM deal on U-switch and got the SIM deal. This deal wasn't on my O2 account as an option so I basically got a new sim contract. I'm already with O2 so filled a keep my old number form. But now in my tariffs it shows both numbers. I only ...

Resolved! Dispute charges

Ok I have a total of 4 numbers/contracts with o2 have done for years but one of these numbers which is an iPhone has made £256 of fraud purchases over the course of 3 days, I have contacted iTunes who have behaved so underhand I can barely believe it...

Resolved! Abraod

I am going to Florida in June for two weeks and i have a sim only deal with unlimited minuets and text and data would i have to contact 02 and this included in my bundle?

Resolved! Phone

My phone bill is wrong and need to speak to someone as the FAQ doesn’t answer my question, is there a phone number I can call?

No Refund - Returned item in October!

Hi all, I didn’t receive my Apple Air Pods in the promised time, and had since got replacements elsewhere, so O2 said I can refuse the delivery once they arrive. This was in October time, the credit plan wasn’t cancelled and they took their 1st month...

Resolved! Device Plan Payment States Overdue but it’s not!!!

Hi I’m new to this not sure if I’m posting in the correct place. I’ve been with o2 for years always paid my bills on time, I’ve got direct debits set up and never had an issue until now. And I can’t seem to get an answer from anyone. I have two devic...

Order progress

I ordered a new phone on Monday 2/1/23 and I still haven’t received any updates I have received all of the legal documents etc and the order confirmation email. I have rang o2 customer service and spoken to someone on live chat and have been told tha...

Resolved! deposit refund help

Hi allI paid a large deposit three months ago and kept up with payments, the deposit amount is now showing on my bill which is great.I have requested a refund yesterday 03/01/23 which seems ok.My question is realistically when would I see this? and s...

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