on 11-11-2015 13:30
on 11-11-2015 13:30
Been having signal issues in the EC2N area for the last 5 weeks, o2 status has said faulty mast, but it hasn't been fixed for ages. tried the keep me posted option, but no other contact methods, calling customer services was a waste of time!
3G and 4G data services are horrible, its slightly better in the morning till 11am, but after that, its non-existent.
As soon as you go away from the area, its fine, 4G signal in westend is fine.
Can you please resolve this asap..
Solved! Go to Solution.
on 11-11-2015 13:55
Hi @Anonymous
This is a customer to customer forum...you are not talking to O2 directly.
If you download the My Network app you will be able to report issues via that http://www.o2.co.uk/apps/my-network
Or ring CS on 202 for contract 4445 for PAYG
Veritas Numquam Perit
on 11-11-2015 13:55
Hi @Anonymous
This is a customer to customer forum...you are not talking to O2 directly.
If you download the My Network app you will be able to report issues via that http://www.o2.co.uk/apps/my-network
Or ring CS on 202 for contract 4445 for PAYG
Veritas Numquam Perit
on 11-11-2015 14:43
on 11-11-2015 14:43
on 11-11-2015 16:08
on 11-11-2015 16:08
Five weeks is a long time for a mast to be faulty. Especially in the City of London, where it probably serves thousands of customers. If you've been without service for that long you should be lodging a formal complaint.