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Automatic top up question.

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Anonymous
Not applicable

on ‎28-01-2017 11:15

on ‎28-01-2017 11:15

So... if starting a new sim with a £10 top up and it compels an 'automatic monthly top up' renewal each month, if I still have say..... £8 on it at the due time at the end of that month... is it going to still want to take another full £10 top up amount?
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Cleoriff
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‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

Auto top up 12.PNG

http://www.o2.co.uk/topup

Veritas Numquam Perit

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Cleoriff
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‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

‎28-01-2017 11:43 - edited ‎28-01-2017 11:45

Auto top up 12.PNG

http://www.o2.co.uk/topup

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎28-01-2017 11:54

on ‎28-01-2017 11:54

Auto top up depends on your tarrif and minimum top up level.
If on classic PAYG it won't auto top up until you drop below your set credit amount.
If on a bundle it will top up every month to ensure you have enough to pay for the bundle.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎28-01-2017 11:58

on ‎28-01-2017 11:58

You have the choice as to whether you top up. It doesn't compel you to top up unless you have allowances that you want to renew.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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on ‎18-02-2018 14:12

on ‎18-02-2018 14:12

Have set up automatic top up but have not had confirmation. Had email with link but site says it has a problem 

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MI5
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‎18-02-2018 14:19 - edited ‎18-02-2018 14:19

‎18-02-2018 14:19 - edited ‎18-02-2018 14:19

Fair chance it failed then.
Might be best you call customer service on 4445 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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