Solved: Auto top-up

Anonymous · ‎13-06-2014

I'm having trouble with the auto top-up on my phone. On the top-up date my allowance runs out well before it tops up - sometimes as long as 1.5 hours. Anyone else had this problem?

jonsie · ‎13-06-2014

Someone else on here has had the same problem recently. I would have thought the auto top up should be at midnight. You might have to contact customer service to get this resolved or set the date a day earlier.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎13-06-2014

It usually turns over at midnight.
I'd call CS to see if there is something they can change to realign it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-06-2014

Someone else on here has had the same problem recently. I would have thought the auto top up should be at midnight. You might have to contact customer service to get this resolved or set the date a day earlier.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-06-2014

Hi @Anonymous

And welcome to the forum.

We hsve had quite a few people not impressed with this service.

It's one of the reasons I personally opt to use my Banking App instead.

Hope thesis sorted out for you swiftly.

O2

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