Solved: Re: Auto Top-UP

Anonymous · ‎29-04-2015

Hi, o2 activated my auto top-up on the 15th February 2015, was debited £15.00, the top -up was scheduled to be debited on the 28th of each month commencing on the 28th of February 2015, this was debited as was my March payment. I contacted Live Chat yesterday to ask why my top-up was not debited for the 28th of April. The person said I had not got auto top-up on my account. How has this happened? I will be very grateful if someone can give me an answer, as Live chat is a waste of time. Thanking you in advance.

Tony McGovern.

MI5 · ‎29-04-2015

You'll be best off calling 4445 and speaking to CS.
We can't access your account and live chat are pretty clueless, tbh....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-04-2015

You'll be best off calling 4445 and speaking to CS.
We can't access your account and live chat are pretty clueless, tbh....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎29-04-2015

Thank you for your advice.

gindygoo · ‎29-04-2015

Definitely avoid live chat, they're notoriously useless lol... MI5s advice is always sound

Charlie.

MI5 · ‎29-04-2015

Best of luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Auto Top-UP

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