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Arrived abroad Not sending messages or receiving email

Society
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on ‎21-09-2019 21:02

on ‎21-09-2019 21:02

Phone has not found provider her in Croatia not normally a problem

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jonsie
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on ‎21-09-2019 21:08

on ‎21-09-2019 21:08

Try cleaning the sim card and rebooting the phone @Society 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎21-09-2019 21:22

on ‎21-09-2019 21:22

@Society 

Manually searching for a different network can sometimes help too. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Society
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on ‎21-09-2019 21:24

on ‎21-09-2019 21:24

Done that now cannot even get right time🤔

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Society
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on ‎21-09-2019 21:26

on ‎21-09-2019 21:26

Cleaned and rebooted, now cannot even get right time 🤔

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MI5
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on ‎21-09-2019 21:27

on ‎21-09-2019 21:27

Have you recently changed tariff or upgraded?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎21-09-2019 21:45

on ‎21-09-2019 21:45

It does sound like it's a network issue then so take it off auto connect and as suggested try a manual search.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎23-09-2019 12:24

on ‎23-09-2019 12:24

Hi @Society , welcome to our community!

Sorry to hear you're having some trouble connecting your phone in Croatia. Have you made any progress with this since you last posted? Any help from trying manually as suggested above?

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