Are O2 for real?????

[Anonymous]

I started using O2 in Sept when I paid in advance then 4th Oct got another months bill which I've paid i then changed from £16 to £24 per month today I've been billed £52.90 even though the only extra call charges was £7.33 i had already paid in advance and now they want another month in advance that's 4 months bills they want me to pay when I've had 2 months service from O2 but i will still have to pay next month!!!! Do they think im some kind of idiot or what??!??!

[Anonymous]

I'd call customer services on 202

[MI5]

So would I as I'm confused.
Have you checked your bill breakdown in your My O2?
http://www.o2.co.uk/myo2

[viridis]

Did you get a phone on the tariff you're on?

[Anonymous]

Already have started waffleing about how im paying 25 days at this rate & 30 days at that rate but I've been credited with 11 days so im not paying another month in advance when my bill is another £24 on top of what it should be I AM but they refused to even acknowledge what I was saying!!!! what fantastic customer service

[Anonymous]

No its sim only

[MI5]

That thought crossed my mind and is usually why tariff's change at month end, so as to avoid double billing....
You could try writing to complaints http://www.o2.co.uk/how-to-complain but really you have no choice but to pay the bill......

[Anonymous]

id complain then. sure someone will have the address for you.

[Anonymous]

Ha Ha @MI5 we had the same idea!

[viridis]

Tardis.