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Archived bill

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Anonymous
Not applicable

on ‎16-01-2017 11:47

on ‎16-01-2017 11:47

I have to check a bill from over 2 years ago to check adverse charges - is there any way to get a bill from November/Devember 2014? 

 

The online tool only lets me see January 2015...

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MI5
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on ‎16-01-2017 11:50

on ‎16-01-2017 11:50

Not much chance but your only hope is customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-01-2017 11:50

on ‎16-01-2017 11:50

Not much chance but your only hope is customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎16-01-2017 13:07

on ‎16-01-2017 13:07

Also bare in mind they charge you to get a historic phone bill of £10 as part of a DPA Access request.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎16-01-2017 13:11

on ‎16-01-2017 13:11

SAR details here http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎16-01-2017 13:16

on ‎16-01-2017 13:16

Even then I'm not sure how far back the SAR will go.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎16-01-2017 13:18

on ‎16-01-2017 13:18

Me neither. I'm fairly sure 2 years is the max.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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