Annoying texts

[Anonymous]

Why have I received a text, purportedly from O2 , requiring me to contact them ASAP regarding my account, providing an 03 number to contact. Surely an e-mail would be preferable as O2 have my personal details. 

[Cleoriff]

@AnonymousIf you want to contact O2 about your account then details are here https://www.o2.co.uk/contactus

Further info here re spam calls and texts https://community.o2.co.uk/t5/Pay-Monthly/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

[MI5 · Accepted solution]

Just call 202 from your phone to ensure you are talking to O2 and not a con artist trying to scam you.
Best to call to check everything is OK with your account.

If it is a scam details of how to report it to O2 and Action Fraud here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

[Anonymous]

@Anonymous O2 do not do email anymore so they wouldn’t contact you that way

[MI5]

You can actually choose to be contacted by post, email or text in your contact preferences.

[Anonymous]

Thanks for responses, will follow up tomorrow.

Regards all. 

[Cleoriff]

No problem @Anonymous Best of luck and welcome to the forum

[MI5]

Let us know how you get on please.

[Marjo]

Hey @Anonymous just wanted to check how you're getting on with this and if everything went ok?