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Am I eligible for a refund?

Scott_Murray
Level 1: Joiner
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When I took out a contract for an iPhone 12 Pro, I paid a £140 deposit and I don’t think it went towards my first bills.

Does that mean I’m able to phone O2 and collect a refund?
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madasaf1sh
Level 53: Renowned
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@Scott_Murray

Was this a deposit or a upfront cost of the handset?

If an upfront payments towards the handset then no.

If a Deposit it can only be refunded if you have paid the first 3 months bills ontime and you will need to call and request it, otherwise it will be used towards your bills

You will need to contact o2 on 202 from your handset
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3399 Posts
  • 24 Topics
  • 738 Solutions
Registered:
@Scott_Murray

Was this a deposit or a upfront cost of the handset?

If an upfront payments towards the handset then no.

If a Deposit it can only be refunded if you have paid the first 3 months bills ontime and you will need to call and request it, otherwise it will be used towards your bills

You will need to contact o2 on 202 from your handset
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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