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Airtime bill [personal details removed]

Stuart1975
Level 1: Joiner
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Good afternoon

My son recently moved to USA and I would like to know my options to continue to pay for the device plan but cancel my airtime plan for device number [personal details removed]

I know one of my other devices is up for renewal this year so is there something we can look at?

Kind regards
Stuart Lee

salee1975**Personal info**

 

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MI5
Level 94: Supreme
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@Stuart1975 

The device must be paid off in order to cancel the airtime.

Guide: How does O2 Refresh work? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Stuart1975 

The device must be paid off in order to cancel the airtime.

Guide: How does O2 Refresh work? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 59: Quartermaster
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Hi @Stuart1975 

This is a public community of o2 customers. 
Please edit out your phone number - click the little down arrow above the date/time you posted.
Unfortunately you cannot cancel an airtime plan while you have a balance on the device. You would need to pay the device off first.
If you have another number that is out of contract/passed the minimum term, you COULD move that number across to the plan linked to the phone, but you would then lose that number...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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