Re: Adding 4G/ Wifi Calling

Donny · ‎15-07-2020

I'm trying to add the 4G/ Wifi calling option to my device. I have checked that my Samsung Galaxy S7 is compatible and I've read the information on the website, found what seems to be the option on the myO2 app but all it is is an endless loop of sending me back to the information page. Where is it that I can actually add the option to my account?

MI5 · ‎15-07-2020

@Donny

You will have to call O2 to enable it Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎15-07-2020

First o2 need to add it to your account, so you need to call customer services.
Numbers are in this link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Once they have done that, you will see it as an option on your phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

LukasB · ‎16-07-2020

Hey @Donny did you manage to get this sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Adding 4G/ Wifi Calling

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