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Data and Bolt ons

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AndyC2
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on ‎18-10-2019 23:57

on ‎18-10-2019 23:57

I have recently purchased 2gb bolt ons of data, having used up my 3gb allowance of data before the end of the monthly period. These bolt ons of data have used up incredibly quick. My average usage is 2.5 gb per month. Is there any explanation for this ? I have spent £21 for extra data this month and very close to running out again within a couple of days. Very puzzling!   Any suggestions would be helpful.

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MI5
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on ‎18-10-2019 23:59

on ‎18-10-2019 23:59

@AndyC2 

Check the data usage app on your phone.

It will tell you what it is being used on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-10-2019 23:59

on ‎18-10-2019 23:59

@AndyC2 

Check the data usage app on your phone.

It will tell you what it is being used on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎21-10-2019 12:22

on ‎21-10-2019 12:22

@AndyC2 Did you get a moment to review your data use and if what was the result? 

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FraserMitchell
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on ‎16-07-2020 12:24

on ‎16-07-2020 12:24

I’ve also had this problem. I average use of 10GB per month (I get 15GB) and this month I ran out early, so I bout an extra 8GB and that ran out in an hour! It’s impossible to use that much that quickly
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