cancel
Showing results for 
Search instead for 
Did you mean: 

Account and order issues

taytay08101989
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have placed an order with you for two sim only contracts, the order number is [Removed]. It is attached to the email address **Personal info**. I have received an email saying our order has been approved and to log into the account to complete the next steps. However when I log on this order doesn’t exist, and I can’t find anyway to locate it or activate it. I had an old business work account associated to this email address which seems to keep coming up, but this order isn’t in this either. I need the order asap as my old contract is about to run out. Please can you help me as to what I can do next, and how I can get these sims sent to my house. Thanks, Emma 

 

[mod note: As this information is publicly available we'd ask people to not post personal details, thanks 😊]

Message 1 of 3
236 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 11631 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@taytay08101989 

 

You will need to speak to Customer Services on 0344 809 0202 or the Sales Team on 0800 081 0255 and they can assist

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
228 Views

MI5
Level 94: Supreme
  • 149860 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@taytay08101989 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
228 Views