on 21-06-2024 13:41 - last edited on 21-06-2024 15:26 by Kei-M_O2
on 21-06-2024 13:41 - last edited on 21-06-2024 15:26 by Kei-M_O2
Hi, I have placed an order with you for two sim only contracts, the order number is [Removed]. It is attached to the email address **Personal info**. I have received an email saying our order has been approved and to log into the account to complete the next steps. However when I log on this order doesn’t exist, and I can’t find anyway to locate it or activate it. I had an old business work account associated to this email address which seems to keep coming up, but this order isn’t in this either. I need the order asap as my old contract is about to run out. Please can you help me as to what I can do next, and how I can get these sims sent to my house. Thanks, Emma
[mod note: As this information is publicly available we'd ask people to not post personal details, thanks 😊]
on 21-06-2024 13:49
on 21-06-2024 13:49
You will need to speak to Customer Services on 0344 809 0202 or the Sales Team on 0800 081 0255 and they can assist
on 21-06-2024 13:50
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: How to find help & contact O2