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Account Password - Unknown

Anonymous
Not applicable

on ‎03-06-2013 12:26

on ‎03-06-2013 12:26

I've just upgraded to a new phone yesterday and it came with phone insurance which I really want to get rid of.

So, I rand customer services to say that I wanted to get rid of the phone insurance and they asked me for my user name and password.

I have no idea what my password was.

What shall I do?

How do I get rid of the insurance when I don't know my 'account password'?

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MI5
Level 94: Supreme
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on ‎03-06-2013 12:34

on ‎03-06-2013 12:34

It is usually your mothers maiden name, which is actually pretty slack from a security point of view....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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