Account Cancellation not gone through

[SarahHochfield9]

Hi all,

I have moved abroad to Canada and arranged for my account to be disconnected in June. I have since learnt the disconnection did not go through, and I have been charged 3 months of pay as you go. Because I am abroad, I cannot call customer service without this costing a wild amount of money.

I have emailed the complaints resolution email to help but there is no response. I am unable to speak to a customer service representative because I cannot download the O2 app in Canada. 
I’m finding this super stressful, how can I get in touch with O2? I’m being charged for an account that should have been cancelled months ago. 
Please advise. Thanks so much 

[pgn]

Pay as you go comes with no commitments, @SarahHochfield9 - your SIM will just not work when any credit you had in it has been used up. Good luck!

[MI5]

@SarahHochfield9 

Sounds like you need to cancel your auto top up.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)