Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi all! I’ve joined o2 as 4G has improved along with 5G going live at ‘home’, it’s been along time coming lol (geographical location from the nearest 4 network shared base station site dictates most the networks aren’t good indoors)So I’ve took a o2 ...

Resolved! Bill

Why have I been getting charged extra for some months compared to the £45 I should be getting as the sim in inactive.. I've been abroad since feb.. and my Bill's are coming at different rates can you explain.

Sajid by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi guys, Hope your all well, just a quick question.I have a Huawei on pay monthly, What will happen to Huawei phones after the deadline Huawei will have to shut down their 5g network and remove it all from the UK?. Will these handsets be useable and ...


My roaming is not working in france

Benfica1 by Level 1: Joiner
  • 4 replies
  • 0 kudos


I'd like to change my number how can I do this

paul1972 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pairing to Apple Watch

I have a £10 a month sim only contract with data allowance of 10GB, i have WiFi calling and 4g calling switched on but when i try to add data it wants to charge me £5 for an airtime plan. I don't have the option to add an existing plan. Do I have to ...


ibe just had a,essage saying o2 have just turned off my 4G?!?! why?

callay by Level 1: Joiner
  • 3 replies
  • 0 kudos

Missing SIM card

Two weeks ago I ordered a SIM card from O2, no site of the SIM card yet. I have a tracking number that doesn’t work using the Royal Mail tracker. Very frustrating as my next bill will be due in two weeks time and I am yet to receive the SIM card. I a...

When Is Best Time To Hand In PAC Code?

I am trying to figure out when the best time is for me to hand a PAC code in to a new provider. Is it best to hand it in over 30 days before the end of the contract, or as close to the end of the contract as possible? If my contract ends on the 30th ...

nmesmeric by Level 1: Joiner
  • 3 replies
  • 0 kudos

Sync 1 on my bill

Want to know what sync 1 is on my bill that I’m being charged for

Ben8 by Level 1: Joiner
  • 2 replies
  • 0 kudos