Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I need to increase my spend cap. How can I do that?

I need to increase my spend cap. How can I do that?

Resolved! Transferring Numbers timescale.

I recently requested a PAC code from 3 to move my number to the new contract I took out with o2. I have received texts from o2 saying that it will be completed today so as far as I’m concerned, the code was correct and the process has started. I’ve s...

Unwanted sim

This is my first phone, and I wanted a sim for it I was checking if my phone was 5g ready and I thought it was. Now I have a 5g sim arriving and I cant check anything because I don't have a number to verify with. Is the anything I can do?

Resolved! Changed number now sim completely not working

Changed number from another network registered the pac code it said 6pm it would change and I now cannot use phone at all no network on sim

Resolved! Sim

My sim hasn't arrived but it is showing remaining data the number and activated extras is this normal when it hasn't been put into a phone?

Resolved! Number porting from Three

HiNumber has been ported across from three today and new number from 02 is still active and old number from three is not recognised. Cannot receive texts on either number. Know there has been issues in the past are these still ongoing? Thanks

Re order

Got contacted by o2 on Saturday re upgrade it got all sorted out including the £30 upfront payment phone was set to be delivered Monday **Personal info** by DPD waited in all flipping day nothing got told there was a delay but would be with me today....

Resolved! Changed my sim

Hi. Ive recently changed my sim from a pay as you go to a pay monthly. Ive kept my old number but ever since ive swapped the sim card, I cant text or use any internet. I can still make phonecalls and receive texts. Any idea what the issue is? Thanks

Resolved! Using my phone abroad, nothing happening

I'm unable to use my phone abroad only when connecting to the Wi-Fi, data roaming is on checked network status

Resolved! Lost phone

Hi, I lost my phone and unfortunately my address has not been updated on the account. O2 are sending out a replacement sim. Is it just a matter of a simple SIM swap?

O2

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