Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! start of contract

I need to find out the year I started with my phone contract, can you help?

Resolved! Two O2 numbers

Hi everyone, I have come across a situation and looking for some help. Stupidly, instead of upgrading my current device, I took out a new contract. Now I'm using old sim, but new phone and pay for both sim plans (+device). I'm not very tech savy, but...

Problem porting old number

I have tried porting my old number from Virgin Mobile 3 times in the last week with no luck. Twice i used the online form and then out of frustration called to support who checked I had a valid PAC code, took both my O2 number and my old Virgin numbe...

Resolved! Account

I need help with removing the bars of my account

Resolved! Account access

I can’t access my account to pay my bill

Resolved! I have three phones registered to my O2 account...

...one for me, one for my wife and one for my (adult) son.Is it possible to give my wife and son their own My O2 accounts, so we all get billed separately? Obviously, keeping the same numbers and preferably not having to set up new deals.Thanks for a...

Resolved! Can I return sim card

I joined virgin media and I got sent a SIM card from O2 which I didn’t need Ivan I return it

Verification code

Hi I upgraded my phone to the new oppo flip after signing back in with my Google account I am unable to sign into WhatsApp or Amazon they keep asking for verification code and it's not coming through to my messenger any ideas.

Resolved! Switching new sim back to old number

Hi there, I accidentally damaged my old sim so I ordered a new one with a plan (I was previously on PAYG as I was uncertain of how my employment was going to until recently). However I was in a hurry and couldn't go to the store, so ordered online. T...

Resolved! Have been customer with the o2 since 2020

Yet every single time I’m asking for a new device or at a new contract with something they do credit check and they coming to me back. I said I said I decline. I think I am not being appreciated match from o2? as I’m paying almost 4 years, the contra...

O2

Forum Posts